Legal notice

LEGAL NOTICE

Last Updated: September 5, 2026

Welcome to LENO.

This Legal Notice applies to your access to and use of the LENO website, online store, products, services, content, and related communications.

By accessing our website, browsing our products, placing an order, or using our services, you acknowledge that you have read and understood the terms, policies, notices, and conditions applicable to your use of our store.

If you do not agree with these terms, please do not use our website or place an order.

1. About LENO

LENO is an online retail store specializing in toys, children's products, and related items.

We aim to provide customers with products that are accurately described and suitable for their intended use based on the information provided on the relevant product page.

LENO reserves the right to introduce, remove, modify, or discontinue products and services at any time.

2. Website Information & Accuracy

We make reasonable efforts to ensure that the information displayed on our website is accurate, current, and complete.

However, minor differences may occur between website images and the actual product because of:

  • Screen and display settings

  • Photography and lighting

  • Manufacturing or packaging changes

  • Product-batch variations

  • Supplier or manufacturer updates

Such minor differences do not necessarily constitute a product defect.

LENO reserves the right to correct typographical, pricing, description, availability, or technical errors without prior notice.

3. Product Descriptions

Before purchasing, customers should carefully review the product description, specifications, dimensions, features, recommended age range, warnings, and other information provided on the product page.

Customers and parents/guardians are responsible for selecting products appropriate for the intended child.

Where an age recommendation or safety warning is provided, it should be followed.

4. Toy Safety & Children's Products

The safety of children is extremely important to LENO.

Parents, guardians, and responsible adults should:

  • Follow the manufacturer's recommended age range.

  • Read and follow safety instructions and warnings.

  • Supervise children when required.

  • Keep packaging materials away from young children.

  • Keep products containing small parts away from children who may be at risk of choking.

  • Use products only for their intended purpose.

  • Immediately discontinue use of a product that appears broken, damaged, or unsafe.

LENO does not encourage children to use toys in a manner contrary to the manufacturer's instructions or safety warnings.

Where applicable, customers should retain product packaging and safety information for reference.

5. Product Availability

All products are subject to availability.

Displaying a product on our website does not guarantee that the product will remain available indefinitely.

If a product becomes unavailable after an order is placed, LENO may contact the customer and offer an appropriate alternative or refund, where applicable.

6. Prices & Promotions

All prices displayed on our website are subject to change.

Promotional offers, discounts, coupons, and free-shipping offers may have separate conditions and validity periods.

LENO reserves the right to correct obvious pricing or promotional errors.

If an order has been placed at an obviously incorrect price due to a technical or human error, LENO may cancel the order and notify the customer.

7. Orders & Order Acceptance

Submitting an order through our website constitutes a request to purchase the selected products.

An order may be subject to confirmation and acceptance by LENO.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including situations involving:

  • Product unavailability

  • Incorrect pricing

  • Incomplete or incorrect customer information

  • Suspected fraudulent activity

  • Repeated refused or unaccepted COD orders

  • Technical or operational errors

  • Delivery restrictions

  • Other legitimate business or legal reasons

If we cancel an order after receiving payment, an appropriate refund will be handled according to our applicable policies.

8. Cash on Delivery (COD)

Where COD is available, customers are expected to accept and pay for confirmed orders upon delivery.

Customers should provide an accurate delivery address and active contact number.

Repeatedly placing orders and refusing to receive them may result in LENO restricting or removing COD availability for that customer.

9. Shipping & Delivery

LENO may use different courier and logistics providers depending on the delivery location and availability, including M&P, TCS, government/local courier services, or other suitable delivery partners.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

For complete information, please refer to our Shipping Policy.

10. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Where a return or refund is approved, the applicable conditions and procedures described in the policy will apply.

11. Customer Information

Customers are responsible for providing accurate information when placing an order, including their name, phone number, delivery address, and other required information.

LENO may use customer information for legitimate business purposes such as:

  • Processing orders

  • Confirming orders

  • Delivering products

  • Providing customer support

  • Handling returns and refunds

  • Preventing fraud or misuse

  • Improving our services

We will handle customer information according to our Privacy Policy and applicable laws.

12. Customer Complaints & Support

LENO aims to provide customers with a fair and accessible method of resolving complaints.

For order-related complaints, customers should contact us with their order number and relevant details.

LENO Customer Support

📱 WhatsApp/Phone: 03390009170
🕐 Support Hours: Monday–Saturday, 10:00 AM–6:00 PM

We will make reasonable efforts to review and resolve legitimate complaints promptly.

13. Intellectual Property

All original LENO branding, logos, website content, text, graphics, photographs, product descriptions, designs, and other materials displayed on our website belong to LENO or are used with appropriate authorization.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially use LENO's original content without prior written permission.

Unauthorized use of our intellectual property may result in appropriate legal action.

14. Product Images & Third-Party Content

Some product images, specifications, names, trademarks, or manufacturer information may originate from manufacturers, suppliers, or other authorized sources.

Third-party trademarks and brand names remain the property of their respective owners.

Their appearance on our website does not necessarily indicate ownership by or affiliation with LENO.

15. Authenticity & Counterfeit Products

LENO does not knowingly intend to sell counterfeit or unlawfully reproduced products.

If a customer believes that a product listed on our website violates intellectual-property rights or applicable law, the customer may contact us with relevant information so that the matter can be reviewed.

Where a legitimate issue is established, LENO may take appropriate corrective action.

16. Prohibited Use of Our Website

You must not use our website for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not attempt to:

  • Gain unauthorized access to our website or systems

  • Interfere with website operations

  • Introduce malicious software

  • Use automated methods to abuse our services

  • Submit false or fraudulent orders

  • Impersonate another person or business

  • Copy or misuse our intellectual property

  • Conduct activities that violate applicable law

LENO reserves the right to restrict access or take appropriate action where misuse is identified.

17. Third-Party Services

Our business may rely on third-party service providers, including:

  • Courier and delivery companies

  • Payment providers

  • Website and hosting providers

  • Analytics and technology providers

  • Communication services

  • Marketing platforms

Third-party services may operate under their own terms and policies.

LENO is not responsible for matters exclusively controlled by independent third-party service providers, although we will make reasonable efforts to assist customers when appropriate.

18. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always operate without interruption, errors, technical problems, maintenance periods, or security incidents.

LENO may temporarily suspend or modify the website when reasonably necessary for maintenance, security, upgrades, or other operational purposes.

19. Limitation of Liability

To the maximum extent permitted by applicable law, LENO shall not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in this Legal Notice is intended to exclude or limit any consumer rights, statutory rights, or liabilities that cannot lawfully be excluded or limited under applicable law.

20. Force Majeure

LENO will not be considered responsible for failure or delay in performing its obligations where the failure or delay results from circumstances beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Government restrictions

  • Road closures

  • Strikes

  • Security or law-and-order situations

  • Internet or telecommunications failures

  • Courier disruptions

  • Public emergencies

  • Other unforeseen events

21. Children's Privacy

Our products are intended for purchase by parents, guardians, and other responsible adults.

We do not intentionally request unnecessary personal information directly from children.

Parents or guardians should ensure that children do not provide personal information through our website without appropriate supervision.

For more information about the handling of personal information, please review our Privacy Policy.

22. Applicable Laws

LENO operates in Pakistan and intends to conduct its business in accordance with applicable laws and regulations.

Applicable consumer-protection, electronic-commerce, taxation, intellectual-property, privacy, electronic-transaction, and other laws may apply depending on the circumstances and location of the transaction.

Where applicable, mandatory consumer rights provided by law will not be excluded by this Legal Notice.

23. Dispute Resolution

If a dispute or complaint arises, customers are encouraged to contact LENO first so that we can attempt to resolve the matter fairly and efficiently.

Nothing in this section prevents a consumer from exercising any mandatory legal rights or remedies available under applicable law.

24. Changes to This Legal Notice

LENO may update this Legal Notice from time to time to reflect changes in our business, website, services, policies, or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

Customers are encouraged to review this page periodically.

25. Contact Information

LENO

📱 WhatsApp/Phone: 03390009170
🕐 Customer Support: Monday–Saturday, 10:00 AM–6:00 PM

For order-related inquiries, please provide your order number and registered phone number whenever applicable.

By using the LENO website or placing an order, you acknowledge that you have had the opportunity to review this Legal Notice and our other applicable store policies.

Thank you for choosing LENO. ❤️