Return & Refund Policy

Last Updated: September 5, 2026

At LENO, we want you and your little ones to be happy with every purchase. If you receive a product that is damaged, defective, or incorrect, we’re here to help.

1. Eligibility for Returns

You may request a return if:

• The product arrives damaged or defective.

• You receive the wrong product.

• The product is significantly different from what was shown or described on our website.

To be eligible for a return, the product must be unused and returned in its original condition and packaging, along with any accessories or items included with the order.

2. Return Period

Return requests must be submitted within 7 days of receiving your order.

Requests submitted after this period may not be accepted.

3. Damaged or Incorrect Products

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and provide:

• Your order number

• A clear description of the issue

• Clear photos or a short video showing the product and packaging

We will review your request and provide the appropriate solution.

4. Non-Returnable Items

For hygiene, safety, and product-quality reasons, we generally do not accept returns for:

• Used toys

• Products damaged after delivery due to misuse or improper handling

• Products without their original packaging

• Items that have been intentionally damaged or altered

• Clearance or final-sale products, where applicable

5. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method or another agreed method.

Depending on the payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

6. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, we may offer an alternative solution or refund.

7. Return Shipping

If the return is due to our mistake, such as sending the wrong or defective product, LENO may cover the applicable return shipping cost.

If a return is requested for another reason, the customer may be responsible for the return shipping cost.

8. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible and the return process may apply instead.

9. How to Request a Return or Refund

To request a return or refund, please contact our customer support with:

Order Number:
Customer Name:
Reason for Return:
Photos/Video (if applicable):

Our team will review your request and guide you through the next steps.

10. Important Note

LENO reserves the right to refuse a return or refund if the product does not meet the conditions outlined in this policy.

This Return & Refund Policy may be updated from time to time to reflect changes in our business or services.

Thank you for shopping with LENO! ❤️