Shipping Policy

Last Updated: September 5, 2026

At LENO, we work to make sure your order reaches you safely and on time. We deliver orders across Pakistan through trusted courier and delivery services, including M&P, TCS, and other reliable courier services depending on availability and delivery location.

1. Delivery Coverage

We currently offer delivery across Pakistan, including major cities and selected remote areas.

Courier service may vary depending on your location and availability. LENO may select the most suitable courier service for your order.

2. Order Processing Time

Orders are normally processed and prepared for dispatch within 1-2** business days** after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take slightly longer.

3. Estimated Delivery Time

After dispatch, estimated delivery times are generally:

• Major cities: 2–5 business days

• Other areas: 3–7 business days

• Remote areas: Delivery may take additional time depending on courier coverage

These are estimated delivery times and are not guaranteed, as delivery may be affected by weather, public holidays, courier delays, strikes, security conditions, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Shipping charges may vary depending on the delivery location, order size, weight, and courier service.

Any free-shipping offer will be subject to the terms mentioned in the relevant promotion.

5. Cash on Delivery (COD)

Where available, we may offer Cash on Delivery (COD).

Customers should provide an accurate and reachable phone number and delivery address when placing an order.

The customer is responsible for receiving the order and paying the applicable amount to the courier upon delivery.

6. Order Confirmation

For certain orders, our team may contact the customer by phone or message to confirm the order before dispatch.

If we are unable to confirm an order, LENO may delay or cancel the order to prevent unsuccessful deliveries.

7. Tracking Your Order

Once your order has been dispatched, we may provide a tracking number where tracking is available.

Customers can use the tracking information to follow their shipment through the relevant courier service.

Please note that tracking information may take some time to update after the parcel has been handed over to the courier.

8. Delayed Deliveries

LENO is not responsible for delays caused by circumstances outside our reasonable control, including:

• Courier service delays

• Weather conditions

• Public holidays

• Strikes or protests

• Road closures

• Security or law-and-order situations

• Natural disasters

• Incorrect or incomplete address information

• Customer unavailability

• Other unforeseen circumstances

We will do our best to assist customers in communicating with the courier regarding delayed shipments.

9. Incorrect Address or Contact Information

Customers are responsible for providing a complete and accurate delivery address and active contact number.

If an order cannot be delivered because of an incorrect address, incomplete information, or an unreachable phone number, additional delivery charges may apply if the parcel needs to be re-shipped.

10. Failed Delivery Attempts

Couriers may make one or more delivery attempts depending on their service policies.

If the customer is unavailable, refuses to receive the parcel, or cannot be contacted, the shipment may be returned to LENO.

If the customer requests the order to be shipped again after a failed delivery, additional shipping charges may apply.

11. Refused or Unaccepted Orders

If a customer refuses to accept a confirmed COD order without a valid reason, LENO reserves the right to restrict or decline future COD orders from that customer.

For returned/refused shipments, any applicable return or re-shipping costs may be deducted or charged where appropriate.

12. Damaged Packages

Please inspect the parcel when you receive it.

If the package appears seriously damaged, opened, or tampered with, please notify the courier immediately and contact LENO as soon as possible.

For product damage claims, we may request clear photos or a video of the parcel and product to investigate the issue.

Damage claims are handled according to our Return & Refund Policy.

13. Remote & Unserviceable Areas

Some locations may have limited or unavailable courier coverage.

If your location is not serviceable by our available courier partners, we may contact you to arrange an alternative delivery option where possible.

Additional charges may apply for certain remote locations.

14. Courier Service Selection

LENO may choose between M&P, TCS, government/local courier services, or another suitable delivery partner depending on the customer's location, service availability, parcel requirements, and operational conditions.

The courier used for an order may therefore vary from one order to another.

15. Delivery Responsibility

Once an order has been handed over to the courier, delivery is handled by the selected courier service.

However, LENO remains available to assist customers with reasonable support regarding tracking and delivery issues.

16. Contact Us

If you have questions about your shipment, delivery status, or an issue with your order, please contact our customer support team with your order number and registered phone number.

We will do our best to resolve the issue as quickly as possible.

Thank you for choosing LENO — we appreciate your trust and support. ❤️